FAQ – MAJUUN

Each Majuun bag is handmade, and small variations in weave, texture, or tone naturally occur. These subtle differences reflect the artistry behind each piece and make every bag unique. Our artisans work with consistency and care, ensuring the bag you receive closely matches the one shown online. See our Care Guide for more details.

We accept Visa, MasterCard, American Express, Discover, Apple Pay and Shop Pay. All payments are processed securely through Shopify Payments.

Your card will be charged at the time your order is placed. Once the payment is authorized, you’ll receive an email confirmation.

Prices displayed on the website are exclusive of taxes. Sales tax and customs duties (where applicable) will be calculated on the total merchandise value and displayed at checkout before payment.

If you need change items in your order, contact our customer service team at hello@majuun.com right away. We’ll do our best to accommodate your request, but changes aren’t guaranteed once your order has begun processing or fulfillment.

Orders cannot be canceled once they have been successfully submitted. Please review all details carefully before completing checkout.

After placing an order, you’ll receive a confirmation email with your order number. When your order ships, a tracking number will be emailed to you. If you have a customer account, you can log in to track the status of all current and past orders.

At checkout, enter your code in the “Discount Code” field before completing your order. Only one promo code can be applied per order. Gift cards are final sale and cannot be returned, refunded, or redeemed for cash unless required by law. They may be used for any product on our online store and do not expire.

Majuun is not responsible for lost, stolen, or unauthorized use of gift cards. Treat all cards as cash. For questions or balance inquiries, contact hello@majuun.com.

Sign up for our email newsletter and enjoy a discount on your first order with your personalized, one-time use code. To receive your code, sign up for our newsletter .

This offer is reserved for email subscribers and may not be redeemed more than once. It cannot be applied to previous purchases or combined with other promotions. To redeem, enter your promo code at checkout. Offer excludes sale items and capsule collections. Majuun reserves the right to change or modify the terms of this offer at any time.

Orders placed on weekdays before 11 a.m. EST generally begin processing the same day. Orders placed after 11 a.m. EST will begin processing the next business day. Orders placed on weekends or holidays will begin processing on the next business day (Monday–Friday). Please allow 2-3 business days for fulfillment before shipment. We do not offer Saturday delivery. Holidays and peak sale periods may extend processing time. Once your order has shipped, you’ll receive a confirmation email with tracking details. Order details cannot be modified after fulfillment.

We currently ship within the United States only. Standard shipping rates are automatically calculated at checkout based on destination and package weight. Standard delivery typically takes 3–7 business days after dispatch.

Expedited shipping options are available at checkout for select regions. Orders placed before 11 a.m. EST on weekdays generally begin processing within one business day. Orders placed after 11 a.m. EST or on weekends will begin processing the next business day.

Carriers deliver Monday through Friday only. Overnight or 2-Day orders placed on Friday will deliver the following week. Weather-related or carrier delays may occur, and Majuun cannot guarantee delivery timelines once packages are in transit.

All orders are shipped via UPS or USPS or FedEx, depending on your location. Majuun partners with these carriers through Shopify Shipping to provide discounted, real-time rates at checkout.

We’re unable to ship to P.O. boxes, APO, DPO, or FPO addresses. Orders with these addresses will be canceled and refunded. If you need to update your shipping address, contact hello@majuun.com as soon as possible. Address changes cannot be made once an order has been fulfilled.

Orders over $300 qualify for free standard shipping within the continental U.S. Orders under $300 will show applicable rates at checkout.

When placing your order, please select a secure shipping location. Majuun cannot accept responsibility for packages that are lost, misplaced, or stolen after the carrier has confirmed delivery to the correct address.

If your package is marked as delivered but cannot be located, you may also contact the courier directly to file a missing package claim.

Majuun is not responsible for carrier delays, weather disruptions, or any issues once an order is marked as delivered. Missing parcels should be reported within 3 business days of the expected delivery date by contacting hello@majuun.com. Refunds or replacements for missing shipments reported late may not be honored.

Each Majuun bag is handmade in small quantities, with time and care invested into every detail. Because of this artisanal process, all purchases are final sale, and we are unable to accept returns or exchanges.

If your order arrives damaged, please contact hello@majuun.com within 2 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Each case is reviewed with care. If the product shows damage caused during transit, we will work to make it right with a store credit or replacement when possible.

We are unable to accept returns or issue store credit for items that show signs of wear, use, or damage after delivery. Any claims submitted outside of the 2-day window may not be eligible for review.

Shipping fees, duties, and taxes are non-refundable.

If you have any questions about your order, please contact hello@majuun.com before completing your purchase.